A use case of Delivity

Read how West End Diner overcame their business difficulties during Coronavirus lockdown.

West End Diner is suffering

West End Diner was a bustling restaurant before the Coronavirus pandemic occurred. The desirability of their food hadn’t declined, but the lockdown had a dramatic effect on their earnings.

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In order to keep their business afloat, the restaurant introduced a delivery service and frantically reorganised waiting for staff into makeshift drivers. Once they got their operation going they realised the food was taking too long to get from the kitchen to the diner. “We spent too long grouping deliveries and routes often being wrong -sometimes half doubling back from one to the next order.”

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They subscribed to Delivity

They subscribed to the Delivity app, which auto arranges the orders for each run to be the quickest (with traffic taken into account). Crucially, it also informed the customers about arrival time and allowed them to track the driver. This drastically reduced the phone calls received from hungry customers enquiring how long their delivery was going to be.

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Mohammed says..

“Our order line was missing calls of new customers because people waiting for their food were calling. Delivity has taken care of that, as well as collecting feedback about our service. Which they post onto our social media adding to the buzz about us”.

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   Mohammed adds, “We do still have some challenges. The cost of sales is high through the various apps which bring us orders. The difficulty with needing to manually enter addresses into Delivity has been resolved with the latest update. Now it can ‘read’ output receipts to collect customer information”.

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