Super Easy Property Maintenance Management

Property Managers juggle many jobs, with repairs taking up a good portion of their time.

SmartWorkorders relieves the stress and hassle related to maintenance and can help create time to spend recruiting landlords and tenants on what would otherwise be spent contacting contractors or managing in-house repairs.

24/7 Report a Repair

Still getting disrupted by calls, emails and messages? Make yours and your tenant’s life easy when it comes to reporting a repair.

 

  • Tenant’s report a needed repair by scanning an asset QR-code or uploading photo evidence from their mobile device
  • The app then alerts you that a repair is needed, what it is, and then suggests the most relevant contractor to fix it
  • When a repair is completed, the contractor can then upload their own photo evidence as proof of completion for you and your tenants to sign-off

Self Service Videos

Have your tenants tried turning it off and on again? Reduce the amount of un-necessary calls and emails coming to property managers.

 

  • Tenants, when reporting a repair, are prompted to try fix it themselves first with the help of video usage guides
  • If they are still unable to fix it, a suitable contractor can be called out to assist them

Accurate Reporting from Tenants

Does the reported issue need a site visit? Empower tenants to take photos of issues, attach videos to their repair requests so you and your repair management team can assess the nature of the issue and take relevant tools and parts with them saving everyone’s time.

 

  • A great tool for managers who manage large numbers of  properties like student accomidations or housing
  • Helps you prioritise what to fix and when – if something isn’t urgent, you don’t need to be spending money to bring out contractors if it can be fixed by tenants

Auto Organised Repair Requests

Keeping a track of repair requests via calls, messages and emails, and remembering what’s still pending can be very challenging.

Everything reported via Smart Work Orders is:

  • Automatically organised based on issue type and priority
  • All compiled in a simple to follow dashboard of repair requests no matter when and how they were reported

Instant Quotes and One-Click Approval

Accurate information, images and videos submitted by a tenant in Report a Repair allows your staff and contractors to provide instant quotes; ready to be approved by the landlord or property owner.

A great feature for property managers, this allows you to:

 

  • Save money and time
  • Prevent timewasting 

Sourcing Contractors Made Simple: Who’s Available and How Much Do They Charge? Made Simple

How much time do you spend ringing around checking availability and costs from your existing contractors?

 

  • Simply tender the job details to your existing contractors and choose the best available option
  • Jobs can also be auto allocated to internal maintenance staff

No More Missed Contractor Visits

The moment a contractor or staff member is assigned to a job, the tenant gets a notification of ETA via text message with a real time location indicator of contractor.

This not only means your tenants are in the know, but it also:

  • Saves you money on missed calls
  • Saves you time on contractor call-outs

 

Efficient Route Planning

Allow site engineers to plan an efficient route based on the allocated jobs. Our Delivity App keeps your site engineers organised and your informed of the engineer’s ETA.

Contractor’s ID and Rating

Your tenants know who’s coming to do the job. Ensuring safety and security of your tenants and property.

Asset Tagging with QR

All Assets have their own QR labels, the App works with our Asset Management system maintaining Purchase Information, Warranty, Repair History and what parts have been replaced by whom and when.

Technical Guides for Engineers

Attach technical manuals or technical video guides for your engineers to get to the root of the problem faster.

Easy Work Orders (Digital Job Sheets)

Everything is allocated and captured on the App. Engineers don’t have to come to office to collect job sheets. Work schedule, before and after photos, completion notes and much more. Also useful for audit trail and a log of what was repaired, when and by whom.

Every Job Done Consistently Right

With our Checkki App with Smart Work Orders, each job type has its own completion checklist, so your contractors and engineers don’t miss out the details just because they forgot something. Saving another site visit and ensuring every job is done consistently right every time by each contractor or staff.

Feedback-Let your Tenants Be Heard

Our feedback App Be Heard can be linked with Smart Work Orders for you to be aware of the level and quality of service provided by your contractors or staff. Use the feedback to market to your landlords or help your contractors improve their customer services skills.

Auto Inform Landlords of the Progress

Increase engagement with landlords by keeping them informed of the progress on repairs. Share feedback of tenant about how efficient your contractors have been. Improving the experience of your landlord and building stronger relations.

Reports with Every Detail

Every detail captured from the App is shown in an intuitive graphical report for your landlords with photographic evidence of work carried out. Actions on the report can also be risk assessed in points. Any actions need taking highlighted on the report and report updated as and when the issues are resolved.

Data Safety, Privacy and Security

  • Industry-Standard Data Security; Encrypted and secure communication of data no matter where you access it from. Secure Cloud infrastructure protecting sensitive information and ensuring GDPR-compliance.
  • Peace-of-mind Data Safety and High Availability; ISO Certified Data Centers with 99.9% up-times with regular data backups and disaster recovery to make sure your operations keep running smoothly around the clock.

Who is Smart Workorders for?

Our Pricing

Choose your preferred payment schedule.
Annually (upfront) or monthly.
*Set up fees applies. If you manage more than 1000 properties, please contact us for a tailored quotation

Smart Workorders works well with these Apps

Watch Smart Workorders in action 

Getting Started is Easy

 

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